Cookie Policy

Cookie policy

ESC Sounds is a Trading Name of Iconic Audio Limited, registered in England, company number 11272795, VAT Registration Number: 309 7963 63

At ESC Sounds, we respect your concerns about privacy and value the relationship that we have with you. Irrespective of your location, ESC Sounds (ESC Sounds, PO Box 382, Leeds, LS14 9HA) is the data controller for your information.
Like many companies, we use technology on our website to collect information that helps us enhance your online experience. The cookies that we use at ESC Sounds allow our website to work and help us to understand what information and advertising is most useful to visitors.
This cookie policy explains:
  • Definition: What are cookies?
  • Type of information collected and reason for collection
  • Type of cookies used
  • Duration of storage of cookies on your device
  • Cookie management
  • Consequences of deactivation of all cookies
  • Changes to the cookie policy
  • Contact us
Definition: What are cookies?
Cookies are text files that contain a certain amount of information and are downloaded to your computer or mobile device when you visit a website. They are useful because they allow websites to recognise a user's device. They are then returned to the original website on each subsequent visit or to any other website that recognises them. For more information on cookies, go to www.allaboutcookies.org
The term "cookie" in this policy includes all similar techniques, including web beacons and log files. For more information on these additional tools, see our glossary.
Type of information collected and reason for collection
Cookies help us to better understand your expectations of our site and, as a result, allow us, among other strategies, to offer our customers a pleasant and sustainable experience. Here are examples of the types of information that we collect through cookies:
  • The number of users visiting the ESC Sounds website, the frequency with which the site was viewed, the pages viewed, the clicks made on the site and the total duration of navigation on the site;
  • The name of the website visited prior to the ESC Sounds website;
  • Whether you are visiting our site for the first time or not;
  • Your viewing preferences (e.g. layout, sizing preferences, language etc.);
  • Your purchases and your orders;
  • Your user name, your password, the type of browser used and your IP address, so that we can identify you during your next visits.
Note that we do not collect your name or email address through cookies.
In addition, cookies allow us to do the following:
  • Customise your visit: We may use information collected during your visit to facilitate your next visit to our site;
  • Customise the advertising and marketing messages that appear on the site, whether ours or those of third parties. This involves, for example, identifying the features of the website that interest you, recommending accessories for your ESC Sounds system or displaying helpful information such as how to extend your audio system to your computer or other parts of your home. Our goal is to fulfil your wishes as quickly and easily as possible;
  • Analyse customer trends: We compile information on thousands of customer visits and analyse them as a whole. This type of study aims to identify trends among many visitors to our site, rather than analyse the information of a particular customer.
Type of cookies used
When you visit our website, the following categories of cookies may be placed on your device:
Proprietary cookies
These cookies are created by ESC Sounds. They are, for the most part, used to allow you to browse our website and use its features.
  • Functional cookies: These cookies, defined by ESC Sounds, allow you to browse our site or benefit from some of its features, such as memorising language preferences or placing orders online.
  • Analytics cookies: These cookies, defined by ESC Sounds, allow us to collect statistics (aggregated and anonymous) on the use of the website by you and other visitors. Thanks to this information, ESC Sounds is able to improve the features offered on its site.
Third-party cookies
In addition to our proprietary cookies, some third-party and affiliated companies may place cookies on your computer, access them and associate web beacons with them.
  • Functional cookies: These cookies allow you to use useful services and features, such as instant messaging support.
  • Online behavioural advertising cookies: These cookies collect data about your browsing habits, as well as your preferences for products and services. This information allows ESC Sounds and the ad networks that we work with to display relevant ads on the most relevant pages of the partner and ESC Sounds For example, third parties or affiliates may manage ESC Sounds advertising programmes on a non-Escape Audio website.
Duration of storage of cookies on your device
The duration of storage of cookies on your device may vary, depending on the category to which they belong: temporary or permanent.
Temporary cookies
We use temporary cookies on all of our secure pages to assign and register a session ID. You can browse our entire site without interruption. This identifier is also used for internal reporting purposes. It does not allow us to identify you personally and this type of cookie does not leave any information recoverable on your hard drive. Most of our proprietary cookies fall into this category and expire when you close your Internet browser.
Permanent cookies
Our proprietary analysis cookies and third-party cookies are permanent cookies. They allow us to understand visitors' browsing behaviour over a longer period of time or to provide you with additional features related to your site customisation requests and the content that you have saved or stored. They can stay on your computer for 24 hours, a week or several years, depending on their function.
 
Functional cookies
These cookies, defined by ESC Sounds, allow you to browse our site or benefit from some of its features, such as storing language preferences or placing orders online.
 
Analysis cookies
These cookies, defined by ESC Sounds, allow us to collect statistics (aggregated and anonymous) on the use of the website. Thanks to this information, ESC Sounds is able to improve the features offered on its site.
 
Online behavioural advertising cookies
These cookies, offered by ESC Sounds partners, allow the use of useful services and features, such as instant messaging support.
 
Online behavioural advertising cookies
These cookies, defined by ESC Sounds or by advertising partners, collect several types of data about your browsing habits, as well as your preferences for products and services. This information allows ESC Sounds and its partners to post relevant advertisements on their respective websites.
You have the option to manage cookies from your web browser. You can configure your browser at any time to be notified of the receipt of a cookie, so that you can decide whether you want to accept it or not. Cookies do not under any circumstances read the data from your hard drive and you can delete them from your computer at any time.
 
Cookie management
We only place cookies on your device if you give us permission. If you do not want to receive some of the categories of cookies used on our websites, you can use the following tool to disable them. Note, however, that we will still need to set a cookie on your device to remember your preferences when you visit our site again from a single browser. 
At the moment, it is technically impossible for you to synchronise your settings between your browsers and your devices (your computer or your smartphone). You must set them on each browser/device that you currently use and each time you use a new browser or device.
If you are concerned about installing cookies on your computer, follow the procedures below to manage them:
In Internet Explorer (IE) 9.0 and
later:
 To disable cookies:
  • Click on the "Tools" dropdown menu and select "Internet options".
  • Click on the "Privacy" tab.
  • Move the cursor up to the desired level of privacy.
To delete existing cookies:
  • Click on the "Tools" dropdown menu and select "Internet options".
  • Click on the "General" tab. In the "Browsing history" section, click "Delete."
In Firefox 2.0/3.0/4.0 and later:
To disable cookies:
  • Click on "Tools" in the menu bar.
  • Select "Options".
  • Click on the "Privacy" tab.
  • Clear the "Accept cookies" tick box.
To delete existing cookies:
  • Click on "Tools" in the menu bar.
  • Select "Options".
  • Click on the "Privacy" tab.
  • Click on "Erase now".
  • Select "Cookies".
  • Click on "Delete personal data".
In Google Chrome:
To disable cookies:
  • Click on the "Tools" menu.
  • Select "Options".
  • Click on "Advanced options".
  • Select "Cookie settings". Select "Block all cookies".
To delete existing cookies:
  • Click on the "Tools" menu.
  • Select "Options".
  • Click on "Advanced options".
  • In the "Privacy" section, click "Show cookies".
  • A new "Cookies" window appears. It lists all of the cookies in your Google Chrome browser.
  • Click "Delete all" to delete all cookies.
  • To delete a particular cookie, highlight it and click "Delete".
If your browser is not listed above, refer to its documentation or online help for instructions.
Consequences of disabling cookies
You may continue to use certain parts of our websites. However, some useful features will not work any more. For example, you will not be able to use online chat to ask technical questions or make purchases. You will not be able to search for resellers through our tool or share pages with your social network.
Changes to the cookie policy
This policy may be revised occasionally. Any changes made will be reflected on this website. This policy is specific to ESC Sounds operations and applies to information that you provide online, as well as other means. This policy is offered here for informational purposes and is not intended to create an enforceable obligation. If you have any questions, please contact us.
Contact us
If you have questions about the use of cookies on our site or if you wish to exercise your right of access to your data and/or rectification thereof, do not hesitate to contact us. You will also find more information about how we process your data in general and the information that you upload to our website in particular in our privacy policy.
Glossary
Cookies are text files that contain information and are downloaded to your computer or mobile device when you visit a website. They are then returned to the original website each subsequent visit or to any other website that recognises them.
Log files are Web server files (storing information such as domain names or IP addresses, URLs, the http response code, the website from which you access ours and/or the date and length of your visit) that are created automatically when a user visits a site.
Some pages of our website contain web beacons (also known as "Internet beacons," "web beacons" or "invisible GIFs"). A web beacon is an electronic image usually composed of a single pixel. It can be placed on a web page or in an email to transmit information, including personal data such as the IP address of the computer that downloaded the page in question, the URL of the page, the time of consultation of the page and the type of browser used, as well as the data contained in the cookies sent by a third party.
 

Privacy Statement

ESC Sounds is a Trading Name of Iconic Audio Limited, registered in England 11272795
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
 
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
 
SECTION 2 - CONSENT
 
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@escsounds.com or mailing us at:
ESC Sounds 
ESC Sounds, PO Box 382, Leeds, LS14 9HA 
 
SECTION 3 - DISCLOSURE
 
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 
SECTION 4 - SHOPIFY
 
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
 
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
 
SECTION 5 - THIRD-PARTY SERVICES
 
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
 
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
  
SECTION 6 - SECURITY
 
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 
SECTION 7 - COOKIES
 
 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 
SECTION 8 - AGE OF CONSENT
 
 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 
QUESTIONS AND CONTACT INFORMATION
 
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@escsounds.com or by mail at
ESC Sounds 
[Re: Privacy Compliance Officer],
ESC Sounds, PO Box 382, Leeds, LS14 9HA