ESC Sounds is a Trading Name of Iconic Audio Limited, registered in England, company number 11272795
14 day money back guarantee:
We understand that when purchasing a pair of earphones remotely customers might have questions about how they sound or fit for their individual ears. So for that reason we offer a 14 day money back guarantee. This begins the day you receive your product and means you can test the product for up to 14 days to confirm they suit you. We're sure you'll love them but if for any reasons you have any issues then you can return them to us no questions asked. As long as you contact us (see contact page) within the 14 day period then your purchase can be returned for a refund (minus original shipping costs). You will be required to cover the cost of shipping the returned item to ESC Sounds.
If the product is unused then our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: ESC Sounds, 83 Roseville Road, Leeds, LS85DT, United Kingdom
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email firstname.lastname@example.org to notify us of your intent to the return the product. We will then respond to you to confirm whether or not your purchase is eligible for a refund. Once confirmed, you can then mail your product to: ESC Sounds, Safestore, 83 Roseville Road, Leeds, LS85DT, United Kingdom
You will be responsible for paying for your own costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping internationally then you should clearly specify on any applicable customs form that the shipment is a returned purchase.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions prior to sending a return then please contact us directly and we’ll be happy to assist.